Developing the strategic value of customer interaction centers is dependent on how well computer telephony platforms are built. A robust platform will reliably, consistently, and dynamically bind ...

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Corey McCraw specializes in writing about voice over internet protocol (VoIP) and unified communications as a service (UCaaS). Corey has been working and writing in the business communications space ...

Upland InGenius is a computer telephony integration (CTI) innovator that empowers contact centers to increase productivity and enhance the customer experience. InGenius intelligently blends existing ...

AUSTIN, Texas--(BUSINESS WIRE)--Upland Software, Inc. (NASDAQ: UPLD) has announced that its InGenius computer telephony integration (CTI) software is now available as a premium application on Genesys ...

One nice thing about communications protocols is that there are so many. No matter what you want to do, you can find a protocol that will allow it. Of course, as new communications technologies are ...

MIAMI LAKES, Fla.--(BUSINESS WIRE)--RingLogix, a premier provider of white label UCaaS solutions for Managed Service Providers (MSPs), is thrilled to unveil its latest integration with Mondago, a ...

“The PBX is dead” has been heard throughout the industry for longer than most telecommunications managers can remember. The phrase first popped up more than a quarter century ago with the widespread ...