由於Dialogflow CX使用自然語言理解演算法，能夠準確地偵測對話意圖，並且提供豐富且富彈性地互動，並且處理來自社交媒體、行動應用程式、語音和文字等多頻道的客戶需求，而其直覺的視覺化流程建置器，能夠讓對話架構師更容易地建置、理解和維護複雜的對話，以快速反應客戶需求。

Google LLC said today that its Dialogflow CX service is now generally available, meaning enterprises now have an easier way to create more advanced virtual agents to staff their contact centers. Part ...

Avaya OneCloud™ CCaaS and OneCloud™ CPaaS portfolios are now available with Avaya AI Virtual Agent Enhanced, new human-like automation features that significantly improve customer experience and ...

In September, Google announced the beta launch of Dialogflow CX, the newest version of the company’s suite for building conversational experiences. As of today, Dialogflow CX, which is now used by ...