Customers must use remaining data or apply for a refund before the shutdown and there are options to switch to pay monthly SIMs or contact O2 for further support. O2 is axing its pay-as-you-go data ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...