O2 is to replace its paid for Wi-fi service in 450 stores by April this year with its own free Wi-fi service. O2 currently uses the Cloud Wi-fi service in its stores that O2 and non-O2 customers have ...
As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...
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