Brian Tuite is cofounder & CEO of Zenarate, a leader in developing top-performing customer-facing teams through AI Conversation Simulation. Customer care agent training is especially critical these ...

Many business schools around the world claim their teaching and learning experiences are grounded in practice-based and industry-oriented philosophies. However, in my experience, it’s rare to see this ...

Artificial intelligence is taking a leap forward with new tools that take us well beyond writing essays and summarizing documents. While large language models (LLMs) are adept at text and visual ...